How to sign in/out my account/ switch account

To sign out on PC: Account-sign out

Then you can click ‘switch account’ to login another account.

From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

Payment

Why Does My Order Status Say “Payment Being Verified”?

After you complete your payment, our system automatically begins the payment verification process to ensure that the transaction is secure, legitimate, and free of any suspicious activity. This step is crucial to protect both your financial information and your order.

In most cases, payment verification is completed within 30 minutes. However, during peak periods such as major sales events or holidays, or when there’s a high volume of transactions, the system may require more time to process. If your order status shows “Payment Being Verified,” it simply means your transaction is still being reviewed and processed by our system.

Certain payment methods—such as bank transfers, third-party e-wallets, or international cards—may require additional confirmation time from banks or payment providers. As a result, the verification process could take longer than usual.

Based on our data:

• 95% of orders are successfully verified within 3 hours.

• Most transactions are completed within 24 hours.

If your payment status has not changed after 24 hours, we recommend contacting our customer service team for immediate assistance. They will help you check your order and ensure everything is proceeding as expected.

We truly understand that delays can be frustrating and we sincerely apologize for any inconvenience this may cause. Please rest assured that your payment is being handled with the utmost care and security. Our goal is to provide a smooth and safe shopping experience for every customer.

Thank you for your patience and understanding. We appreciate your trust and are always here to support you throughout your shopping journey.